Rant - Customer Service Pergatory

1. Don't call an automated system of prompts Customer Service


2. Don't ask me if I want to speak English. We live in the United States of America. We speak English. I'm not going to apologize for speaking my native language in my native country.


3. Don't prompt me "for quicker service, enter your home phone numbr", then ask me for my home phone number when I finally get to a live person...Duh.


4. Don't ask me to put in the ext. no. of the person I want to speak to, when I don't know who works there.


5. Don't talk to me in third party plural. "We" don't have a problem, I do. I'd like you to assist me in a solution.

My email hasn't worked for weeks. Some emails go through, others don't. When talking to media com "customer service" on Friday, I was informed the file was closed because the problem had been resolved. They neglected to ask the customer (me) to confirm this. Then they asked me how I know my emails weren't being received? ......gee, I asked people if they received my email, they said no.

So all that being said - The Eisenlauer Team works hard to live Customer Service. Try us out!

Bill 770-2455 Bob 979-2883

Short Sales are Here to Stay.

Short sales are here to stay. Maybe not forever, but they are not going away soon. Have you been curious when you've heard the term, what it means? Have you thought it was a fast track to buying a house? There are a lot of misconceptions and frequently asked questions that we are prepared to answer for you at a class we are hosting. There are three dates and locations to choose from.

• Feb. 10, 6:30 pm at the Eastside Library, 2559 Hubbell.


• Feb. 17, 6:30 pm, Pleasant Hill library, 5151 Maple


• March 1, 7:00 pm Altoona Library, 1600 5th Ave.

Bring questions, bring a friend, pass the info on. Hopefully we can dispel some myths, answer some questions and be of assistance to you in your real estate needs.

Bill 770-2455 Bob 979-2883